We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior - it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy means nothing - anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial. Humble Inquiry builds the kinds of positive, trusting, balanced relationships that encourage honest and open interactions in both our professional and personal lives. Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." In this seminal work he explores the concept of humility, looks at how Humble Inquiry differs from other kinds of inquiry, offers examples of Humble Inquiry in action in many different settings, and shows how to overcome the cultural, organizational and psychological barriers that keep us from practicing it. This is a major new contribution to how we see human dynamics and relationships, presented in a compact, personal, eminently practical way.
很好的概念,文化環境的影響下,下級在上級犯錯的時候不敢報告。這需要平時上級營造良好的氛圍。也就是說,溝通僅僅搞明白事情還不夠,還需要能夠構建人與人之間的關係,創造信任。我一直以來都是以“盡管話難聽,但是還是清晰溝通為第一”,需要學習這點。可惜的是,這本書並沒有給齣how
评分好的問題發人深省,讓人隨著問題自主探索。做教育做培訓,常看常新。
评分好的問題發人深省,讓人隨著問題自主探索。做教育做培訓,常看常新。
评分很好的概念,文化環境的影響下,下級在上級犯錯的時候不敢報告。這需要平時上級營造良好的氛圍。也就是說,溝通僅僅搞明白事情還不夠,還需要能夠構建人與人之間的關係,創造信任。我一直以來都是以“盡管話難聽,但是還是清晰溝通為第一”,需要學習這點。可惜的是,這本書並沒有給齣how
评分好書,踐行還是難啊。
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