如何与客户谈话

出版者:John Wiley & Sons Inc

作者:Berenbaum, Diane/ Larkin, Tom

页数:209

出版时间:2007-3

价格:207.00元

装帧:HRD

isbn号码:9780787987527

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Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must–have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com