Mobile has reprogrammed your customers brains.

Your customers now turn to their smartphones for everything. Whats tomorrows weather? Is the flight on time? Wheres the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift the expectation that I can get what I want, anytime, in my immediate context.

Your new battleground for customers is this mobile moment the instant in which your customer is seeking an answer. If youre there for them, theyll love you; if youre not, youll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you?

Based on 200 interviews with entrepreneurs and major companies across the globe, The Mobile Mind Shift is the first book to explain how you can exploit mobile moments. Youll learn how to:

Find your customers most powerful mobile moments with a mobile moment audit.

Master the IDEA Cycle, the business discipline for exploiting mobile. Align your business and technology teams in four steps: Identify, Design, Engineer, Analyze.

Manufacture mobile moments as Krispy Kreme does it sends a push notification when hot doughnuts are ready near you. Result: 500,000 app downloads, followed by a double-digit increase in same-store sales.

Turn one-time product sales into ongoing services and engagement, as the Nest thermostat does. And master new business models, as Philips and Uber do. Find ways to charge more and create indelible customer loyalty.

Transform your technology into systems of engagement. Engineer your business and technology systems to meet the ever-expanding demands of mobile. Its how Dish Network not only increased the efficiency of its installers but also created new on-the-spot upsell opportunities.

Mobile is rapidly shifting your customers into a new way of thinking. Youll need your own mobile mind shift to respond.