前言1
第1章變革的時代1
11引言1
12行政與管理3
13公共部門改革6
14公共部門變革的動力9
15公共管理學15
16結論17
第2章政府的角色19
21引言19
22公共部門的必要性21
23政府工具24
24作為公共政策基礎的市場失靈28
25政府乾預的階段31
26政府的規模38
27結論41
第3章傳統的公共行政模式43
31引言43
32早期的行政44
3319世紀的改革46
34韋伯的官僚製理論48
35威爾遜與政治控製52
36泰勒與公共行政54
37傳統模式存在的問題59
38結論72
第4章新公共管理74
41引言74
42管理的內涵76
43管理方法的産生78
44管理的理論基礎83
45新公共管理的問題85
46公共部門改革89
47對管理主義的批判94
48結論101
第5章公共政策103
51引言103
52公共政策、行政與管理105
53政策分析107
54經濟性公共政策111
55政治性公共政策113
56基於證據的政策116
57政策分析的局限117
58結論121
第6章治理123
61引言123
62治理的內涵124
63公司治理131
64新公共管理的治理132
65治理與網絡136
66結論：治理的有效性141
第7章管製、外包和公共企業144
71引言144
72管製145
73簽約外包151
74公共企業：作為生産者的政府157
75關於民營化的爭論160
76結論164
第8章利害關係人和外部環境166
81引言166
82外部關注的必要性167
83傳統模式下的外部關係169
84作為一種管理職能的外部關係170
85利益集團172
86超越政策社群176
87外部依賴過度的誘發問題180
88結論184
第9章責任185
91引言185
92責任的概念187
93私營部門的責任187
94公共部門的責任190
95傳統模式下的責任194
96管理主義模式下的責任197
97公共部門改革中的責任問題202
98結論205
第10章戰略管理208
101引言208
102戰略209
103私營部門的戰略210
104公共部門的戰略213
105戰略計劃模式214
106戰略管理219
107對公共部門戰略的批判223
108結論226
第11章領導力和人事管理228
111引言228
112傳統的人事管理模式230
113領導力233
114人力資源管理240
115人力資源管理改革的一些問題245
116結論248
第12章財政和績效管理250
121引言250
122政府預算251
123傳統的財政管理256
124財政管理改革258
125績效管理263
126對財政和績效管理的批判266
127會計改革的問題267
128結論271
第13章電子化政府273
131引言273
132技術和傳統的行政模式275
133電子化政府的産生278
134電子化政府的發展階段280
135技術變革對官僚製的影響284
136電子化政府和公共部門改革287
137電子化政府的問題289
138結論293
第14章發展中國傢的公共管理295
141引言295
142發展中國傢的傳統模式296
143行政模式的問題303
144公共部門改革304
145管理主義模式的問題310
146結論314
第15章結論：公共管理典範315
151引言315
152公共管理的典範316
153作為一種典範的傳統公共行政318
154作為一種典範的新公共管理320
155作為一種典範的公共管理326
156公共部門改革的問題329
157結論335
參考文獻338
索引360
Contents
List of Tables and Boxesvi
Prefacevii
1 An Era of Change 1
Introduction1
Administration and management3
Public sector reform6
Imperatives of public sector change9
Public management as a field of study15
Conclusion17
2 The Role of Government19
Introduction19
The need for a public sector21
Instruments of government24
Market failure as the basis for public policy28
Phases of government intervention31
The size of government38
Conclusion41
3 The Traditional Model of Public Administration 43
Introduction43
Early administration44
The reforms of the nineteenth century46
Webers theory of bureaucracy48
Wilson and political control52
Taylor and public administration54
Problems with the traditional model59
Conclusion72
4 Public Management 74
Introduction74
The meaning of management76
The beginnings of a management approach78
Theoretical bases of management83
The problem of New Public Management85
Public sector reform89
Criticisms of managerialism94
Conclusion101
5 Public Policy 103
Introduction103
Public policy, administration and management105
Policy analysis107
Economic public policy111
Political public policy113
Evidencebased policy116
Limitations of policy analysis117
Conclusion121
6 Governance 123
Introduction123
The meaning of governance124
Corporate governance131
Governance as the New Public Management132
Governance and networks136
Conclusion: the usefulness of governance141
7 Regulation, Contracting and Public Ownership 144
Introduction144
Regulation145
Contracting out151
Public enterprise: government as producer157
The privatization debate160
Conclusion164
8 Stakeholders and External Constituencies 166
Introduction166
The need for an external focus167
External relations in the traditional model169
External relations as a management function170
Interest groups172
Beyond the policy community176
Issues regarding overreliance on the outside180
Conclusion184
9 Accountability 185
Introduction185
The idea of accountability187
Accountability in the private sector187
Accountability in the public sector190
Accountability in the traditional model194
A managerial model of accountability197
Accountability problems from public sector reform202
Conclusion205
10 Strategic Management 208
Introduction208
Strategy209
Strategy in the private sector210
Strategy in the public sector213
Strategic planning models214
Strategic management219
Criticisms of strategy in the public sector223
Conclusion226
11 Leadership and Managing People 228
Introduction228
Staffing in the traditional model230
Leadership233
Management of human resources240
Some problems with the HRM changes245
Conclusion248
12 Financial and Performance Management 250
Introduction250
The government budget251
Traditional financial management256
Financial management reform258
Performance management263
Some criticisms of financial and performance management266
Problems with the accounting changes267
Conclusion271
13 Egovernment 273
Introduction273
Technology and the traditional model of administration275
The beginnings of egovernment278
Egovernment stages280
The impact of technological change on bureaucracy284
Egovernment and public sector reform287
Problems of egovernment289
Conclusion293
14 Public Management in Developing Countries 295
Introduction295
The traditional model in developing countries296
Problems with the administrative model303
Public sector reform304
Problems with the managerial model310
Conclusion314
15 Conclusion: Paradigms in Public Management 315
Introduction315
Paradigms in public management316
The traditional administrative model as a paradigm318
New Public Management as a paradigm320
Public management as a paradigm326
Issues in public sector reform329
Conclusion335
References 338
Index 360
· · · · · · (收起)