十项全能之一
商务词汇 Business Vocabulary
002•公司部门名称 Company Department Designations
002•职位名称 Addressing a Supervisor
003•财务类词汇 Financial Terms
003•办公用品名称 Office Equipment
004•计算机常用词汇 Common Computer Terms
004•网络常用词汇 Common Internet Terms
005•行业名称 Industries and Career Fields
006•政治词汇 Political Terms
006•餐饮词汇 Food and Beverages
007•旅行词汇 Travel
十项全能之二
商务礼仪十大要诀 Ten Keys to Good Business Etiquette
010•会议 Meetings
011•电话 Phone
011•电子邮件 E-mail
012•打断 Interruptions
012•客户、顾问和新雇员 Guests，Consultants and NewEmployees
013•赞赏和认可 Appreciation＆Credit
013•着装和形象 Dress＆Appearance
013•社交 Social Settings
014•引荐介绍 Introductions
014•西餐就餐礼仪 Western Table Manners
014•总结 Conclusion
十项全能之三
商务口语300句 Business Spoken English—300 Sentences
016•好消息与坏消息 Sharing Good News and Bad News
017•表达需求与应答 Expressing and Responding to Demands
018•发表意见与应答 Expressing and Responding to Opinions
019•赞成与反对 Agreeing and Disagreeing
020•满意与不满 Expressing Satisfaction and Dissatisfaction
021•邀请与接受、拒绝 Making，Accepting and DecliningInvitations
022•推荐与建议 Giving Suggestions and Recommendations
023•埋怨与指责 Complaining and Criticizing
023•道歉与应答 Making and Accepting Apologies
024•感谢与应答 Giving and Receiving Thanks
025•赞誉与祝福 Giving Praise and Blessings
026•误会与解释 Dealing with Miscommunications
027•不同程度的肯定 Expressing Varying Degrees of Certainty
028•表达可能性 Expressing Possibility
十项全能之四
掌握电话技巧 Telephone Skills
030•接听电话 Answering the Phone
036•让对方等候 Placing the Caller on Hold
044•筛选来电 Screening Calls
051•留言 Taking Messages
057•打电话 Placing a Call
064•转接电话 Transferring Calls
十项全能之五
熟悉办公事务 In the Office
074•通知 Making Announcements
081•转达消息 Conveying Information
088•确认 Making Confirmations
094•汇报工作 Reporting on Work
100•安排约见 Booking Appointments
107•安排上司行程 Creating an Itinerary for the Boss
114•订购办公用品 Ordering Office Supplies
120•讨论办公设备 Discussing Office Equipment
126•填写表格 Filling out Forms
133•正式会议的程序 Formal Meeting Procedure
142•和同事建立良好关系 Building Relationships with Coworkers
149•和领导讨论问题 Discussing Concerns with Superiors
十项全能之六
高效组织会议 Meetings and Interviews
158•设计议程表 Designing an Agenda
166•有效地开场 Starting a Meeting Effectively
174•集思广益 Team Brainstorming
181•提出一个论点 Presenting an Argument
188•让你的建议被采纳 Making Your Suggestion Heard
197•表达观点 Giving Opinions
203•赞同、反对和妥协 Agreeing，Disagreeing，andCompromising
210•有效地结束会议 Ending a Meeting Effectively
十项全能之七
拉近客户关系 Client Reception
220•首次和客户会晤 Meeting a Client for the First Time
227•交换名片Exchanging Business Cards
233•交换礼物 Exchanging Gifts
239•寒暄 Making Small Talk
247•工作午餐 The Working Lunch
253•观光 Sightseeing
260•考察工厂Factory Tours
267•告别和致谢 Farewells and Thanks
十项全能之八
介绍自己和公司 You and Your Company
276•自我介绍 Introducing Yourself
284•介绍上司、同事和访客 Introducing Your Boss, Coworkers, and Visitors
292•介绍公司各部门 Introducing Company Departments
299•介绍你的公司 Describing Your Company
306•介绍一种新产品 Introducing a New Product
313•介绍你的服务 Describing Your Service
十项全能之九
成为谈判高手 Negotiation
322•区别对待人和事 Separating the People from the Problem
329•关注立场背后的利益 Focusing on the Interests Behind the Positions
336•创造双赢的选择 Inventing Options for Mutual Gain
343•使用独立的标准 Using Independent Standards
350•考虑最佳备选方案 Considering the Best Alternative
十项全能之十
潇洒做演讲 Presentations
358•演讲当天 On the Day of Presentation
364•满怀信心的开端 Beginning with Confidence
372•组织论点 Organizing Your Points
378•用心回答问题 Handling Questions with Care
385•收尾有力 Concluding with Power
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