This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools--ranging from rigorous statistical and quantitative tools, to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, "out-of-the-box" examples. Coverage includes * Real-world guidance to help practitioners raise the most important questions and determine the best resolution * Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis * Benchmarks, capability and cost/benefit analyses, Porter's Five Forces, scorecards, stakeholder analysis, and brainstorming techniques * CPM, CTQ, FMEA, HOQ, and GOSPA * GANTT, PERT chart, and other Six Sigma project management tools * 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool * 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams * Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner * This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,. To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements. From start to finish, this bookdelivers fast, thorough and reliable answers--knowledge you'll rely on in every Six Sigma project, for years to come. Preface Introduction Different Methods for Different Purposes Part I Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements Section 1 Define-Measure-Analyze-Improve-Control (DMAIC) Section 2 Lean and Lean Six Sigma Section 3 Design for Six Sigma (DFSS) Section 4 Six Sigma for Marketing (SSFM) Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time Encyclopedia The Six Sigma Encyclopedia of Business Tools and Techniques Summary Tool Matrix A Activity Network Diagram (AND) - 7M Tool Affinity Diagram - 7M Tool Analysis of Variance (ANOVA) Arrow Diagram B Benchmarking Box Plots[md]Graphical Tool Brainstorming Technique C Capability Analysis Cause and Effect Diagram - 7QC Tool Cause and Effect Prioritization Matrix Cause and Prevention Diagram Checklists - 7QC Tool Communication Plan Conjoint Analysis Control Charts - 7QC Tool Control Plan Cost / Benefit Analysis Critical Path Method (CPM) Critical-to-Quality (CTQ) D Data Collection Matrix Design of Experiment (DOE) Dotplot F Failure Modes and Effects Analysis (FMEA) 5-Whys Fault Tree Analysis Fishbone Diagram - 7QC Tool Flowchart - 7QC Tool G Gantt Chart GOSPA (Goals, Objectives, Strategies, Plans and Actions) Graphical Methods H Histogram - 7QC Tool House of Quality (HOQ) Hypothesis Testing I Interrelationship Diagram - 7M Tool K KJ Analysis L Launch (or Transition) Plan M Market Perceived Quality Profile (MPQP) Matrix Diagrams -7M Tool Measurement System Analysis (MSA) Multi-Vari Chart Monte Carlo Simulation N Normal Probability Plot P Pareto Chart - 7QC Tool PERT Chart Poka-Yoke Porter's 5 Forces Prioritization Matrices - 7M Tool Process Capability Analysis Process Decision Program Charts (PDPC) - 7M Tool Process Map (or Flowchart) - 7QC Tool Project Charter Pugh Concept Evaluation Q Quality Function Deployment (QFD) R RACI Matrix (Responsible, Accountable, Consulted, Informed) 12 Real-Win-Worth (RWW) Analysis Regression Analysis Risk Mitigation Plan Rolled Throughput Yield Run Chart - 7QC Tool S 7M - Seven Management Tool 7QC - Seven Quality Control Tool Sampling 4 Scatter Diagram - 7QC Tool Scorecards SIPOC (Supplier-Input-Process-Output-Customer) SMART Problem & Goal Statements for a Project Charter Solution Selection Matrix Stakeholder Analysis Statistical Tools Stratification - 7QC Tool SWOT (Strengths-Weaknesses-Opportunities-Threats) T Tree Diagram - 7M Tool TRIZ V Value Stream Analysis Voice of Customer Gathering Techniques W Work Breakdown Structure (WBS) Y Y = f (X) Part III Best Practices Articles (Available for download when you register your book at www.informit. com) The Anatomy of Quality Loss in a Product The Anatomy of Variations in Product Performance Benchmarking -- Avoid Arrogance and Lethargy Building Strength via Communities of Practice and Project Management Discovery-Based Learning Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION! Listening to the Customer First-Hand; Engineers Too The Practice of Designing Relationships A Process for Product Development Selecting Project Portfolios using Monte Carlo Simulation and Optimization Part IV Appendixes Appendix A Statistical Distribution Tables Appendix B Glossary Appendix C References Index