Customer Service 2024 pdf epub mobi 电子书

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发表于2024-10-31

Customer Service 2024 pdf epub mobi 电子书

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出版者:Prentice Hall

作者:Eggland, Steven A./ Britten, Michael J., Ph.D.

出品人:

页数:192

译者:

出版时间:2001-10

价格:$ 47.69

装帧:Pap

isbn号码:9780135275085

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Customer Service 2024 pdf epub mobi 电子书图书描述

For courses in Business Administration, Marketing, Consumer Behavior, Marketing Education, Customer Service. This book is about the consumer's right to service-convenience, courtesy, and responsiveness to problems and needs-and about organizations' willingness and ability to acknowledge and deliver that right to their clients, customers, patients, passengers, ticket buyers, constituents, etc. The book is based upon information provided by hundreds of consumers throughout the United States describing real-life transactions with a broad spectrum of businesses and institutions in both the private and public sectors. It illustrates the importance of customer satisfaction in the workplace and points out areas where businesses succeed or fail to meet customer expectations.

Customer Service 2024 pdf epub mobi 电子书

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