Building Great Customer Experiences 2024 pdf epub mobi 电子书

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发表于2024-09-19

Building Great Customer Experiences 2024 pdf epub mobi 电子书

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出版者:Palgrave Macmillan

作者:C. Shaw

出品人:

页数:244

译者:

出版时间:2002-9-13

价格:GBP 44.99

装帧:Paperback

isbn号码:9781403939494

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Building Great Customer Experiences 2024 pdf epub mobi 电子书图书描述

This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences. Many companies neglect the customer experience. The authors show that physical execution and emotional impact of customer experiences may ultimately determine customer satisfaction and loyalty and commercial success of companies and brands. With the use of compelling examples and cases the authors show that this is key for all companies and organizations. In this revised edition they show that the customer experience has now become central to the agenda for many companies and organizations.

Building Great Customer Experiences 2024 pdf epub mobi 电子书

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