Service Productivity Management 2025 pdf epub mobi 电子书
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发表于2025-01-11
Service Productivity Management 2025 pdf epub mobi 电子书
Service Productivity Management 2025 pdf epub mobi 电子书
Service Productivity Management 2025 pdf epub mobi 电子书
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出版者:Springer Verlag
作者:Sherman, H. David/ Zhu, Joe
出品人:
页数:350
译者:
出版时间:2006-6
价格:$ 168.37
装帧:HRD
isbn号码:9780387332116
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Service Productivity Management 2025 pdf epub mobi 电子书 图书描述
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
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