"...describes in practical terms one of the most important functions of an IT infrastructure: that of deploying a well-designed development system into a well-running production system." --Kenneth Moskowitz, CIO, Thomson Financial "The Production Acceptance assessment worksheets are extremely valuable in evaluating the quality of an IT infrastructure..." --Brian Shield, EVP, CIO, The Weather Channel "The Ten Commandments for establishing an ideal IT environment. Should be followed religiously." -- Joe Feiu, VP, NeoDimensions "...presents the critical technical aspects of world-class infrastructure in a very business-like manner." -- Mark Egan, CIO, Symantec Corporation "Hundreds of books describe how to design and develop world-class applications, but few ever describe how to successfully deploy these systems. Until now." -- Rachel Pong, COO, Exonomy Limited, A subsidiary of Standard Chartered Bank "...clearly addresses how to effectively deploy and support world-class applications." --Bill Parker, CIO, Agway The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability...transforming themselves from overpriced support centers into world-class service providers. IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments. * Presents "Ten Commandments" for designing cost-effective, efficient IT organizations * Covers all three key ingredients: people, processes, and technology * Shows why transitioning systems straight from development to operations is a recipe for failure * Includes case studies from the authors' experience consulting with Fortune 500 and Global 2000 companies * Answers today's most frequently asked questions about managing IT infrastructure * Shows how to infuse accountability throughout your IT organization Endorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firms Whether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on.