Funeral Home Customer Service A–Z 2024 pdf epub mobi 电子书

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发表于2024-11-09

Funeral Home Customer Service A–Z 2024 pdf epub mobi 电子书

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出版者:Companion Press

作者:Alan D. D. Wolfelt

出品人:

页数:252

译者:

出版时间:2005-4-1

价格:GBP 16.46

装帧:Paperback

isbn号码:9781879651449

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Funeral Home Customer Service A–Z 2024 pdf epub mobi 电子书图书描述

From personalising memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's 'experience economy' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Funeral Home Customer Service A–Z 2024 pdf epub mobi 电子书

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