Coaching Knock Your Socks Off Service 2024 pdf epub mobi 电子书

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发表于2024-07-07

Coaching Knock Your Socks Off Service 2024 pdf epub mobi 电子书

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出版者:Amacom Books

作者:Zemke, Ron/ Anderson, Kristin

出品人:

页数:160

译者:

出版时间:1996-10

价格:$ 21.41

装帧:Pap

isbn号码:9780814479353

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Coaching Knock Your Socks Off Service 2024 pdf epub mobi 电子书图书描述

"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest "Knock Your Socks Off" book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill - teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

Coaching Knock Your Socks Off Service 2024 pdf epub mobi 电子书

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