INTRODUCTION　What Is Crucial Accountability? And Who Cares?
引言　什么是关键责任？谁关心？
PART ONE　Work on Me First: What to Do Before an Accountability Discussion
第一部分　从我做起：在问责对话之前要做什么
CHAPTER 1　Choose What and If: How to Know What Conversation to Hold and If You Should Hold It
第1章　选择谈什么和是否谈：如何知道你要谈什么，以及你是否应该谈论它
CHAPTER 2　Master My Stories: How to Get Your Head Right Before Opening Your Mouth
第2章　掌控我的故事：如何在开口之前保持头脑清醒
PART TWO　Create Safety: What to Do During an Accountability Discussion
第二部分　营造安全氛围：在问责对话过程中要做什么
CHAPTER 3　Describe the Gap: How to Start an Accountability Discussion
第3章　描述差距：如何开始一场问责对话
CHAPTER 4　Make It Motivating: How to Help Others Want to Take Action
第4章　激发动机：如何帮助他人使之想要采取行动
CHAPTER 5　Make It Easy: How to Make Keeping Commitments (Almost) Painless
第5章　化难为易：如何让他人（几乎）不痛苦地遵守承诺
CHAPTER 6　Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
第6章　保持专注和灵活：当他人转移话题、大喊大叫或生气时做什么
PART THREE　Move to Action: What to Do After an Accountability Discussion
第三部分　走向行动：在问责对话之后要做什么
CHAPTER 7　Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
第7章　商定一个行动计划并跟进：如何取得承诺并付诸行动
CHAPTER 8　Put It All Together: How to Solve Big, Sticky, Complicated Problems
第8章　整合起来：如何解决大的、棘手的、复杂的问题
CHAPTER 9　The 12 “Yeah-Buts”: How to Deal with the Truly Tough
第9章　12个“对，但是”情况：如何应对真正艰难的处境
APPENDIX A　Where Do You Stand? A Self-Assessment for Measuring Your Accountability Discussion Skills
附录A　你的问责对话技能处在哪个水平？ 一份自我评估表
APPENDIX B　Six-Source Diagnostic Questions: The Six-Source Model
附录B　基于行为的6个影响源的诊断问题：影响源模型
APPENDIX C　When Things Go Right
附录C　当事情进展顺利时
APPENDIX D　Discussion Questions for Reading Groups
附录D　供阅读小组讨论的问题
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