The Best Service is No Service 2024 pdf epub mobi 电子书

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发表于2024-07-08

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出版者:Jossey-Bass

作者:Bill Price

出品人:

页数:312

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出版时间:2008-3

价格:236.00元

装帧:Hardcover

isbn号码:9780470189085

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to “no service”: Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

The Best Service is No Service 2024 pdf epub mobi 电子书

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