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In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today’s consumer.

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發表於2024-11-27

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 2024 pdf epub mobi 電子書下載

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出版者:Doubleday Business

作者:Pete Blackshaw

出品人:

頁數:193

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出版時間:2008-7

價格:USD 21.95

裝幀:Hardcover

isbn號碼:9780385522724

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