霍华德·毕哈:1989年加入星巴克,担任高级主管,这一年,星巴克只有28家分店。他历任星巴克销售部和运营部的执行副总裁、国际部总裁,以及星巴克北美区总裁。自1996年以来,他还一直是公司董事会的一员。他和妻子森恩现住在美国西雅图市。
珍妮·哥德斯坦,是一名出版顾问,她与众多企业家、商界领袖以及非营利性组织都有过合作。她现住在纽约。
发表于2024-11-07
It's Not About the Coffee 2024 pdf epub mobi 电子书
标题有些矫情,当把这样的信息传递给朋友后,得到的第一个反应是,你真小资。语气含意复杂。 但这还真是近段时间我在星巴克所做的事情。 约朋友聊天。冬日中午没胃口时去那儿晒太阳。无聊时的歇脚以及刻意坐车四十分钟去最爱的那家店看一下午的书。 聊天时是有点吵,但也不是说...
评分刚开始还以为是这本书是分享星巴克的具体成功之道,如一些出彩的营销方法,结果这本书讲的内容比我想象中要好。因为他讲的是个人价值观的,他给了我一些启示,让我需要去寻找自己的那一顶帽子。还有那个仆人式管理。 以下等我理顺一个我记录下来的东西: 1,“慈悲空”的观念就...
评分说实话,这本书是我先阶段读比较有启发性的一本书。尤其是书里提到的三个问题。1:我是谁 。2:我要到哪里去。3:我该如何到达那里。 现在大家都很浮躁,很希望一下子就能成功,却从来没有好好思考自身的问题和问过自己的内心的渴望。这本书是不教你怎么成功的,也没有哪本书能...
评分一、忠于“我的”和“我们的“价值观与理想 1、一个团队中唯一不应受到批评指责的东西应该是它行事的基本哲学。价值观不能妥协。 2、星巴克要以能培育并激励“人”的精神而闻名于世。“以人为本”不是口号、不是手段、而是全部价值观。 3、在星巴克,我们在有目的地尽力提高...
图书标签: 星巴克 领导 职业规划 励志 nonfiction motivation Leadership 文化研究
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
豆瓣昨天发邮件告诉我这本书读了两年还在读,于是,今天在咖啡店把剩下的看完了,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再读,最喜欢的是第五章:Listen for the truth:The walls talk. 开头即引用了一句佛语:Compassionate emptiness. 书里有很多发生在星巴克的事,挺好看的。英文非常流畅简单,可直接读英文版
评分make sense
评分豆瓣昨天发邮件告诉我这本书读了两年还在读,于是,今天在咖啡店把剩下的看完了,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再读,最喜欢的是第五章:Listen for the truth:The walls talk. 开头即引用了一句佛语:Compassionate emptiness. 书里有很多发生在星巴克的事,挺好看的。英文非常流畅简单,可直接读英文版
评分豆瓣昨天发邮件告诉我这本书读了两年还在读,于是,今天在咖啡店把剩下的看完了,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再读,最喜欢的是第五章:Listen for the truth:The walls talk. 开头即引用了一句佛语:Compassionate emptiness. 书里有很多发生在星巴克的事,挺好看的。英文非常流畅简单,可直接读英文版
评分make sense
It's Not About the Coffee 2024 pdf epub mobi 电子书