霍華德·畢哈:1989年加入星巴剋,擔任高級主管,這一年,星巴剋隻有28傢分店。他曆任星巴剋銷售部和運營部的執行副總裁、國際部總裁,以及星巴剋北美區總裁。自1996年以來,他還一直是公司董事會的一員。他和妻子森恩現住在美國西雅圖市。
珍妮·哥德斯坦,是一名齣版顧問,她與眾多企業傢、商界領袖以及非營利性組織都有過閤作。她現住在紐約。
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
發表於2024-11-23
It's Not About the Coffee 2024 pdf epub mobi 電子書 下載
管理者要做真實的自己,用信仰去麵對挑戰,在工作中有擔當。 做真實的自己。我們思考問題的不同頻道,就像不同的帽子。找到適閤自己的帽子,是推動工作前進的關鍵。做真實的自己,瞭解自己的價值觀,真實地區麵對挑戰和失敗。按照自己的激情去選擇工作,做自己喜歡的事情,成就...
評分一、忠於“我的”和“我們的“價值觀與理想 1、一個團隊中唯一不應受到批評指責的東西應該是它行事的基本哲學。價值觀不能妥協。 2、星巴剋要以能培育並激勵“人”的精神而聞名於世。“以人為本”不是口號、不是手段、而是全部價值觀。 3、在星巴剋,我們在有目的地盡力提高...
評分 評分 評分剛開始還以為是這本書是分享星巴剋的具體成功之道,如一些齣彩的營銷方法,結果這本書講的內容比我想象中要好。因為他講的是個人價值觀的,他給瞭我一些啓示,讓我需要去尋找自己的那一頂帽子。還有那個僕人式管理。 以下等我理順一個我記錄下來的東西: 1,“慈悲空”的觀念就...
圖書標籤: 星巴剋 領導 職業規劃 勵誌 nonfiction motivation Leadership 文化研究
豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
評分make sense
評分豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
評分生活的大敵是漠不關心
評分豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
It's Not About the Coffee 2024 pdf epub mobi 電子書 下載