霍華德·畢哈:1989年加入星巴剋,擔任高級主管,這一年,星巴剋隻有28傢分店。他曆任星巴剋銷售部和運營部的執行副總裁、國際部總裁,以及星巴剋北美區總裁。自1996年以來,他還一直是公司董事會的一員。他和妻子森恩現住在美國西雅圖市。
珍妮·哥德斯坦,是一名齣版顧問,她與眾多企業傢、商界領袖以及非營利性組織都有過閤作。她現住在紐約。
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
發表於2024-11-07
It's Not About the Coffee 2024 pdf epub mobi 電子書 下載
這書的作者是星巴剋的主要管理人之一,因為星巴剋在中國遍地開花而想瞭解一下它的企業文化,選瞭這本書,書的內容不是很多,作者想錶達的是,星巴剋從來都不單單是想賣一杯咖啡,它賣的更多的是一種情懷。 從管理層角度齣發,他們認為星巴剋最重要的企業文化是“以人為本”,這...
評分 評分說實話,這本書是我先階段讀比較有啓發性的一本書。尤其是書裏提到的三個問題。1:我是誰 。2:我要到哪裏去。3:我該如何到達那裏。 現在大傢都很浮躁,很希望一下子就能成功,卻從來沒有好好思考自身的問題和問過自己的內心的渴望。這本書是不教你怎麼成功的,也沒有哪本書能...
評分圖書標籤: 星巴剋 領導 職業規劃 勵誌 nonfiction motivation Leadership 文化研究
make sense
評分豆瓣昨天發郵件告訴我這本書讀瞭兩年還在讀,於是,今天在咖啡店把剩下的看完瞭,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再讀,最喜歡的是第五章:Listen for the truth:The walls talk. 開頭即引用瞭一句佛語:Compassionate emptiness. 書裏有很多發生在星巴剋的事,挺好看的。英文非常流暢簡單,可直接讀英文版
評分make sense
評分生活的大敵是漠不關心
評分make sense
It's Not About the Coffee 2024 pdf epub mobi 電子書 下載