Service Encounters 2024 pdf epub mobi 电子书

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Service Encounters 2024 pdf epub mobi 电子书著者简介

Amy Hanser (PhD in Sociology, UC Berkeley) is Assistant Professor of Sociology at the University of British Columbia. She has published articles and a book, Service Encounters (Stanford 2008), on service work, consumption, and inequality in urban China. Her current research projects include study of consumer rights' discourse in China, of North American media portrayals of China-made products, and of street markets and street vendors in urban China.

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发表于2024-11-24

Service Encounters 2024 pdf epub mobi 电子书

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In Service Encounters, Hanser provides a rich and nuanced ethnographic account of retail sectors in urban Northeast China. Through a close examination of the services and consumption that took place in three radically different Chinese retails stores, Hans...

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摘要：售货员之间存在鄙视链吗？《Service Encounters》回答了这一问题。它通过描写哈尔滨国营百货、外企私营百货和地下街这三种不同营销场域中销售员的服务风格差异，向我们展示出营销鄙视链是如何在售货员与顾客的互动服务中形成的，同时也从文化互动的角度提供给我们观看当...

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出版者:Stanford University Press

作者:Amy Hanser

出品人:

页数:256

译者:

出版时间:2008-2-6

价格:USD 19.95

装帧:Paperback

isbn号码:9780804758376

丛书系列:

图书标签: 社会学海外中国研究服务业社会问题当代中国人类学 society 阶级（关系型互动）

Service Encounters 2024 pdf epub mobi 电子书图书描述

This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs—service work, in this case salesclerk work—and the nature of the social interactions involved. It argues that a new "structure of entitlement," which makes elite groups feel more entitled to public forms of respect and social esteem, is constructed in settings like new, luxury department stores. The book not only shows how this change involves increasingly unequal relations between clerks and customers, but also demonstrates how marketplaces have become sites where social differences—and inequalities—are recognized and justified. The study's importance lies in its attention to ethnographic detail, its application of cultural theories of inequality to China, and its contribution to our understanding of contemporary China. Unlike other studies of inequality in urban China, this book takes a unique setting—the marketplace and the interactions between customers and salespeople—and a unique approach—the author herself worked as a salesclerk in three settings.

Service Encounters 2024 pdf epub mobi 电子书

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Service Encounters 2024 pdf epub mobi 用户评价

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Isaac的解读更有意思：这是用布迪厄回答布洛维的问题。

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Tom Gold + Michael Burawoy的组合简直是做中国民族志研究dissertation committee的梦之队非常具有伯克利风格的一本书

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Amy的语言优势和细致的人类学研究得到了扎实地体现。怪不得她的博士论文获得2006 ASA 最佳博士论文大奖。很细心做、很用心写的书。通过在哈尔滨三个不同类型消费场所的柜台“实践”，她提出class distinction是如何在柜台、通过消费者和销售人员的面对面沟通、交流得以play out的。很有意思！

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Isaac的解读更有意思：这是用布迪厄回答布洛维的问题。

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读的是博论版本。写作和田野满分。喜欢作者精密细致的描写。大概也正是由于布尔迪厄视角太干净整齐了吧，冲击不够。个人感觉4.5。

Service Encounters 2024 pdf epub mobi 电子书