1 INTROi)UCriON<br > Every nation has its winners and losers. In America the losers are th~<br > blacks， the Latins， the American Indians， the poor， uneducated whites<br > and others locked into inner-city ghettos or dispersed in depressed rural<br > areas. Even in the affluent America of the downtown office building and<br > the suburban development there are losers: women， who are expected<br > to remember that their place is at home or in male-dominated institu-<br > tions; homosexuals， who know that failure to maintain a "straight"<br > image will subject them to penalties; students， who are "tracked" from<br > high school through college by well-meaning educators intent on placing<br > them in "plastics."<br > Losers in America are cared for by institutions that kill them with<br > "kindness": a welfare system for the poor that provides less than the<br > minimum income needed to meet nutritional standards; an educational<br > system in ghettos that ends the possibility of college education for most<br > of its students; a correctional system that makes hardened criminals<br > out of juvenile delinquents and recidivists out of adult offenders; and<br > job training programs and employment services that do little more than<br > provide an unskilled proletariat with dead-end jobs.<br > This book deals with the demands of various demographic and clien-<br > tele groups， demands that involve a redefinition of the social identity<br > of the members of these groups. (A demographic group is one whose<br > members share racial， social， religious， sexual， and ethnic traits: blacks，<br > black Jews under twenty， etc. A clientele group is one whose members<br > are served by the same bureaucracy: public housing tenants served by<br > the housing project management， clients served by the Legal Services<br > Program， etc.) The articles and judicial decisions contained in this<br > volume describe struggles occurring today. Common to all these strug-<br > gles is the breakdown of a traditional institution， a set of demands made<br >by a demographic or clientele group contributing to the breakdown.<br >THE STRUGGLE FOR IDENTITY<br >Demographic and clientele groups that attempt to gain benefits for<br >their members must press their demands through the political system.<br >At least five kinds of demands may be made:<br >Procedural Due Process<br >Procedural due process involves fair and impartial treatment of clien-<br >tele by officials， so that arbitrary administrative fiat is replaced by the<br >