Service Management 2024 pdf epub mobi 電子書 下載


Service Management

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Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Service Management 2024 pdf epub mobi 電子書 下載

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Service Management 2024 pdf epub mobi 電子書 下載

Service Management 2024 pdf epub mobi 電子書 下載

Service Management 2024 pdf epub mobi 電子書 下載



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出版者:McGraw-Hill/Irwin
作者:James Fitzsimmons
出品人:
頁數:537
譯者:
出版時間:2007-10-5
價格:$ 267.25
裝幀:Hardcover
isbn號碼:9780077228491
叢書系列:

圖書標籤: 運營  美國  管理  服務  教材  商業  2015  1   


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