Preface前言Chapter 1 商務交際Business Communications 　1 Telephone Calls打電話　2 Appointments約會安排　3 Visiting Clients拜訪客戶　4 Reception商務接待　5 Visiting Factories參觀工廠　6 Business Meals商務會餐　7 Arranging Recreation Activities安排娛樂活動　8 Seeing Off Customers送彆客戶Chapter 2 商務活動Business Activities 　9 Market Research市場調研　10 Credit Inquiry資信調查　11 Advertising廣告營銷　12 Product Promotion産品推銷　13 Trade Show參加展會Chapter 3 商務談判Business NegOtiatlons 　14 Negotiations Relating to Price價格談判　15 Negotiations Relating to Commission傭金談判　16 Negotiations Relating to Agency代理談判　17 Negotiations Relating to Contract閤約談判　18 Negotiations Relating to Insurance保險談判Chapter 4 商務會議Business Conferences　19 Beginning the Meeting會議開始　20 Agenda會議議程　21 Discussions會上討論　22 Summarize and Adjourn總結、閉會Chapter 5 商務技巧Business Skills　23 Establishing Trade Relations建立貿易聯係　24 Inquiry詢盤　25 Offer報盤　26 Counter-offer還盤　27 Ordering Goods訂貨　28 Payment付款　29 Packing包裝　30 Shipment裝運　31 Inspection商檢　32 Customs Clearance通關　33 Complaints and Claims投訴與索賠　34 Arbitration仲裁Chapter 6 其他相關知識Other Relevant Knowiedge　35 Joint Venture閤資企業　36 Trademark商標　37 Compensation Trade補償貿易　38 Processing and Assembling加工裝配　39 Technology Transfer技術轉讓　40 Bid and Tender招標投標　41 E-commerce電子商務
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