Customer Service 2024 pdf epub mobi 电子书

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发表于2024-11-13

Customer Service 2024 pdf epub mobi 电子书

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出版者:Pearson Education (US)

作者:Elaine K. Harris

出品人:

页数:177

译者:

出版时间:2009-07-28

价格:$ 64.98

装帧:Paperback

isbn号码:9780135109311

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Customer Service 2024 pdf epub mobi 电子书图书描述

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Customer Service 2024 pdf epub mobi 电子书

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