Service Chain Management 2025 pdf epub mobi 电子书

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发表于2025-01-02

Service Chain Management 2025 pdf epub mobi 电子书

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出版者:

作者:Voudouris, Christos/ Owusu, Gilbert/ Dorne, Raphael/ Lesaint, David

出品人:

页数:326

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出版时间:2007-12

价格:$ 90.34

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isbn号码:9783540755036

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Service Chain Management 2025 pdf epub mobi 电子书图书描述

Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.

Service Chain Management 2025 pdf epub mobi 电子书

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