A Complaint Is a Gift 2024 pdf epub mobi 电子书

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发表于2024-11-25

A Complaint Is a Gift 2024 pdf epub mobi 电子书

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出版者:Berrett-Koehler Publishers

作者:Janelle Barlow

出品人:

页数:287

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出版时间:2008-8-1

价格:USD 21.95

装帧:Paperback

isbn号码:9781576755822

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A Complaint Is a Gift 2024 pdf epub mobi 电子书图书描述

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that turns the tables and discusses how the reader can complain effectively. More relevant than ever in today's constantly connected world, when customers can complain instantly, 24/7, and broadcast their dissatisfaction around the world if they choose to, throughout the text has been heavily revised, with a wealth of new examples, tools and strategies.

A Complaint Is a Gift 2024 pdf epub mobi 电子书

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