A Guide to Service Desk Concepts 2024 pdf epub mobi 电子书

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发表于2024-06-23

A Guide to Service Desk Concepts 2024 pdf epub mobi 电子书

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出版者:

作者:Knapp, Donna

出品人:

页数:396

译者:

出版时间:2009-3

价格:$ 170.57

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isbn号码:9780324785067

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A Guide to Service Desk Concepts 2024 pdf epub mobi 电子书图书描述

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITILA(R) V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

A Guide to Service Desk Concepts 2024 pdf epub mobi 电子书

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