Engaging Public Sector Clients

作者:Alford, John

页数:276

出版时间:2009-4

价格:$ 113.00

isbn号码:9780230223769

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.