Managing for Quality in the Hospitality Industry

出版者:Prentice Hall

作者:John H. King

页数:368

出版时间:2005-01-23

价格:USD 82.00

装帧:Paperback

isbn号码:9780130945891

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.