This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
發表於2024-11-26
Managing for Quality in the Hospitality Industry 2024 pdf epub mobi 電子書 下載
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Managing for Quality in the Hospitality Industry 2024 pdf epub mobi 電子書 下載