Difficult Conversations 2024 pdf epub mobi 电子书

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Difficult Conversations 2024 pdf epub mobi 电子书著者简介

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.

She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God.

Visit Sheila and Doug's author page at www.stoneandheen.com, and Triad Consulting at www.triadconsultinggroup.com.

Sheila's husband, John Richardson, also teaches negotiation -- down the street at MIT. He is the author of "Negotiation Analysis" with Howard Raiffa and of "Getting it Done" with Roger Fisher and Alan Sharpe. They are both schooled in negotiation daily by their three children.

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发表于2024-12-22

Difficult Conversations 2024 pdf epub mobi 电子书

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Difficult Conversations 电子书读后感

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近来蔡康永的《蔡康永的说话之道》这本书卖得特别火，我也买了一本，但是当我看到《Difficult Conversations》这本书时候，才发现，同样是谈话沟通的书籍，原来差别可以这么大。《蔡康永的说话之道》之所以热销，很大程度上取决于作者的知名度，康永哥确实是有才华的，...

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书中有很多内容都在重复述说，反复强调的只有以下几个观点： 1.问题发生后，不要纠结于到底是谁的责任，应该把重点放在如何解决问题以及日后如何避免这类问题上。 2.不要对对方的意图进行毫无根据的假设，如果有，告知对方你的假设。 3.在自我认知对话中保持自我平衡，不被对方...

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出版者:Penguin (Non-Classics)

作者:Douglas Stone

出品人:

页数:352

译者:

出版时间:2010-11-2

价格:USD 16.00

装帧:Paperback

isbn号码:9780143118442

丛书系列:

图书标签: 沟通谈判高难度谈话心理学 communication Negotiation 关系心理

Difficult Conversations 2024 pdf epub mobi 电子书图书描述

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.

You will learn:

-- how to start the conversation without defensiveness

-- why what is not said is as important as what is

-- ways of keeping and regaining your balance in the face of attacks and accusations

-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Difficult Conversations 2024 pdf epub mobi 电子书

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Difficult Conversations 2024 pdf epub mobi 用户评价

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Three conversation What happened, impact and intension Feeling Identity Impact vs intention Our assumptions about intention are often wrong Good intention doesn't sanitise bad impact Begin with Third story, find difference. Then their story - three conversation Then your story

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对交流技巧的探讨，更是对人性的思考。

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perception, contribution, intent

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新手入门。

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好读经典，超过预期。原来以为把事情摊开讲对东方文化语境可能不太适用，但发现不是的，关键不在于讲话多直接，而在于态度是“好奇”的才能交换有效信息，而不是充满预判，前者开放后者闭塞，前者解决问题后者并不。另外三种困难对话的分类也提供了一个理解自己和他人的基础框架，困难究竟在哪？是对事情发生的起因产生分歧，还是存在没解决的情绪问题（哪怕在工作专业场合，情绪问题也是应该被摊开解决而不是压抑的），还是对自我认知的威胁？后面添加的十个答读者问也很实用，总之强烈推荐。

Difficult Conversations 2024 pdf epub mobi 电子书