A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional pdf epub mobi txt 电子书 下载 2025

出版者:
作者:Knapp, Donna
出品人:
页数:400
译者:
出版时间:2010-3
价格:751.00元
装帧:
isbn号码:9780538748537
丛书系列:
图书标签:
  • service 
  • desk 
  •  
承接 住宅 自建房 室内改造 装修设计 免费咨询 QQ:624617358 一级注册建筑师 亲自为您回答、经验丰富,价格亲民。无论项目大小,都全力服务。期待合作,欢迎咨询!QQ:624617358
想要找书就要到 本本书屋
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

具体描述

读后感

评分

评分

评分

评分

评分

用户评价

评分

评分

评分

评分

评分

本站所有内容均为互联网搜索引擎提供的公开搜索信息,本站不存储任何数据与内容,任何内容与数据均与本站无关,如有需要请联系相关搜索引擎包括但不限于百度google,bing,sogou

© 2025 onlinetoolsland.com All Rights Reserved. 本本书屋 版权所有