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A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书

A Guide to Customer Service Skills for the Service Desk Professional
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发表于2024-11-23

A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书

A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书

A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书


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出版者:
作者:Knapp, Donna
出品人:
页数:400
译者:
出版时间:2010-3
价格:751.00元
装帧:
isbn号码:9780538748537
丛书系列:

图书标签: service  desk   

A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书 图书描述

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书
A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书
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A Guide to Customer Service Skills for the Service Desk Professional 2024 pdf epub mobi 电子书

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