使用说明前言Chapter1 日常商务 Unit 1 Business Calls商务电话 Unit 2 Business Faxes商务传真 Unit 3 Business Letters and E．mails商务信函和电子邮件 Unit 4 Receiving Visitors接待来访 Unit 5 Arranging and Cancelling Appointments安排与取消约会 Unit 6 Calling on Customers拜访客户Chapter2 商务招待 Unit 1 Welcoming the Guests迎接客户 Unit 2 Greetings and Introdudion问候和介绍 Unit 3 Visiting a Factory参观工厂 Unit 4 Invitation to Dinner商务宴请 Unit 5 Sightseeing商务观光 Unit 6 Client Recreation招待客户 Unit 7 Presenting Gifts赠送礼物 Unit 8 Saying Goodbye送别Chapter3 商务旅行 Unit 1 Passport and Visa护照和签证 Unit 2 Booking a Plane Ticket订飞机票 Unit 3 Getting Aboard登机手续 Unit 4 Passing the Customs过海关 Unit 5 Resewing a HoteI预订酒店 Unit 6 Checking in登记入住 Unit 7 Room Service客房服务 Unit 8 Checking out结账退房Chapter4 商务会议 Unit 1 Preparation for a Meeting会前准备 Unit 2 Beginning of the Meeting会议开始 Unit 3 Meeting Agenda会议议程 Unit 4 Meeting Discussion会议讨论 Unit 5 Meeting Summarization会议总结Chapter5 商务谈判 Unit 1 Inquiry询盘 Unit 2 0fier发盘 Unit 3 Counter—offer还盘 Unit 4 Acceptance and Order接盘与订购 Unit 5 Quantih／and Quality数量与质量 Unit 6 Packing包装 Unit 7 Shipment运输方式 Unit 8 Payment支付方式 Unit 9 Insurance保险 Unit 10 Agency代理 Unit 11 Tender招标与投标 Unit 12 JointVenture合资企业 Unit 13 Commission and Discount佣金与折扣Chapter6 问题处理 Unit 1 Shorl-weight短重 Unit 2 Non—conformity of Quality质量不符 Unit 3 Breakage of Packages包装破损 Unit 4 Time Delays时间延误 Unit 5 Claim and Arbitration索赔与仲裁Chapter7 商业营销 Unit 1 Market Research市场调研 Unit 2 Products Presentation新品发布 Unit 3 Exhibition展会 Unit 4 E-marketing网络营销 Unit 5 Business Media and Advertising商业媒体与广告
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