Unit 1 Beginning a call
打电话的开场白
Unit 2 Waiting and calling back
等候与回电
Unit 3 Getting through to the wrong person
找错了人
Unit 4 Getting the right person
找准了人
Unit 5 The wrong number and directory enquiries
拨错号码与查询号码
Unit 6 International calls
国际电话
Unit 7 Phone problems
电话出了问题
Unit 8 Messages and arrangements
留言及作出安排
Unit 9 Checking details
核实具体安排
Unit 10 Bookings
预订事宜
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