Selling by Phone

出版者:McGraw-Hill

作者:Richardson, Linda

页数:288

出版时间:1994-12

价格:$ 19.15

装帧:Pap

isbn号码:9780070523760

Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results - dramatically higher sales and stronger customer relationships - regardless of the product or service being sold. Linda Richardson, a pioneer in consultative selling, demonstrates how to use the phone to establish rapport; determine customer needs; get appointments; close sales; and much more. It includes worksheets to help readers test their skills and hone their teleselling techniques for all types of clients and sales situations.