Upstream

Dan Heath and his brother, Chip, have written four New York Times bestselling books: Made to Stick, Switch, Decisive, and The Power of Moments. Heath is a senior fellow at Duke University’s CASE center, which supports entrepreneurs fighting for social good. He lives in Durham, North Carolina. The Heath brothers’ books have sold more than three million copies worldwide and have been translated into thirty-three languages.

出版者:Avid Reader Press / Simon & Schuster

作者:Dan Heath

页数:320

出版时间:2020-3-3

价格:USD 30

装帧:Hardcover

isbn号码:9781982134723

图书标签:思维英文原版精英日课万维钢精英日课解决问题Kindle英文万维钢推荐

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New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.

So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

用户评价

上游思维，如果你个人或者团队经常忙于救火，这本书会很有价值。作者DAN HEATH高产且高质，看他的第一本书是十年前。

精英日课第四季第一本，done!

书里的干货比较多，很多角度和案例比较新颖，需要理解和思考，因为案例基本都是国外的，所以，案例不是能一下打到。基本上就是什么是上游思维，上游思维有多好，多难办到，一些客观原因难办到，一些主观的原因难办，还有就是人们能力有限发现不了，发现了不想改变，外在因素限制无力改变，如何驱动自己在能实施的范围内进行改变。系统问题，系统该怎么办等等。

幸运的是已经有了相对的余闲和余钱，需要的是高瞻远瞩的治未病意识，重要不紧急的上游思维和不打折扣的行动力

喜欢书中的一句话：英雄主义的需要，通常是系统的失败。