Dan Heath and his brother, Chip, have written four New York Times bestselling books: Made to Stick, Switch, Decisive, and The Power of Moments. Heath is a senior fellow at Duke University’s CASE center, which supports entrepreneurs fighting for social good. He lives in Durham, North Carolina. The Heath brothers’ books have sold more than three million copies worldwide and have been translated into thirty-three languages.
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
發表於2024-12-24
Upstream 2024 pdf epub mobi 電子書 下載
圖書標籤: 思維 英文原版 精英日課 萬維鋼精英日課 解決問題 Kindle 英文 萬維鋼推薦
上醫治未病在中國是顯而易見的高明,而希思兄弟的弟弟Dan heath的新書upstream說的確如何使其可度量,畢竟未發之事可以說隻是臆想,如何度量,如何形成可持續性的係統。這也許就是西方哲學實在論的思維方式的優越性吧!
評分社會可能會誤解你,上級可能不支持你,很多時候,連你自己都不知道這件事做得對不對。因為你麵對的,是一個復雜的世界。這裏麵沒有多少直來直去的簡單問題,沒有多少英雄式的痛痛快快的成功,這裏麵的故事沒有完美結局。想要在這樣的世界裏負點責任,你有時候不但不能指望功勞,還得有背黑鍋的覺悟。
評分幸運的是已經有瞭相對的餘閑和餘錢,需要的是高瞻遠矚的治未病意識,重要不緊急的上遊思維和不打摺扣的行動力
評分上醫治未病在中國是顯而易見的高明,而希思兄弟的弟弟Dan heath的新書upstream說的確如何使其可度量,畢竟未發之事可以說隻是臆想,如何度量,如何形成可持續性的係統。這也許就是西方哲學實在論的思維方式的優越性吧!
評分上醫治未病在中國是顯而易見的高明,而希思兄弟的弟弟Dan heath的新書upstream說的確如何使其可度量,畢竟未發之事可以說隻是臆想,如何度量,如何形成可持續性的係統。這也許就是西方哲學實在論的思維方式的優越性吧!
Upstream 2024 pdf epub mobi 電子書 下載