Introduction
Chapter 1 The Basis of Negotiation
Chapter 2 Prepare or Beware
Chapter 3 Communication
Chapter 4 Strategic Education
Chapter 5 Creativity
Chapter 6 Ready,Willing and Wait a Minute
Chapter 7 The Main Event
Chapter 8 Post-Negotiation Strategies
Chapter 9 The “X”-Files
Chapter 10 The Handy Guide to the Three Most Common Negotiations
Chapter 11 The Negotiating Arena
Answer Key
About the Author
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