Driving Customer Equity 2024 pdf epub mobi 電子書 下載


Driving Customer Equity

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In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, to ease this shift to a customer focus, marketing strategy experts Roland T. Rust, Valarie A. Zeithaml, and Katherine N. Lemon have created a dynamic new model they call "Customer Equity," a strategic framework designed to maximize every firm's most important asset, the total lifetime value of its customer base. The authors' Customer Equity Framework yields powerful insights that will help any business increase the value of its customer base. Rust, Zeithaml, and Lemon introduce the three drivers of customer equity -- Value Equity, Brand Equity, and Retention Equity -- and explain in clear, nontechnical language how managers can base their strategies on one or a combination of these drivers. The authors demonstrate in this breakthrough book how managers can build and employ competitive metrics that reveal their company's Customer Equity relative to their competitors. Based on these metrics, they show how managers can determine which drivers are most important in their industry, how they can make efficient strategic trade-offs between expenditures on these drivers, and how to project a financial return from these expenditures. The final section devotes two chapters to the Customer Pyramid, an approach that segments customers based on their long-term profitability, and an especially important chapter examines the Internet as the ultimate Customer Equity tool. Here the authors show how companies such as Intuit.com, Schwab.com, and Priceline.com have used more than one or all three drivers to increase Customer Equity. In this age of one-to-one marketing, understanding how to drive Customer Equity is central to the success of any firm. In particular, Driving Customer Equity will be essential reading for any marketing manager and, for that matter, any manager concerned with growing the value of the firm's customer base.

Driving Customer Equity 2024 pdf epub mobi 電子書 下載

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發表於2024-12-24

Driving Customer Equity 2024 pdf epub mobi 電子書 下載

Driving Customer Equity 2024 pdf epub mobi 電子書 下載

Driving Customer Equity 2024 pdf epub mobi 電子書 下載



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出版者:Free Press
作者:Roland Rust
出品人:
頁數:304
譯者:
出版時間:2000-06-01
價格:USD 37.50
裝幀:Hardcover
isbn號碼:9780684864662
叢書系列:

圖書標籤: marketing  customer  Customer_Equity  去參加過Roland  segmentation  Rust的研討會,所以……  LMU  CRM,   


Driving Customer Equity 2024 pdf epub mobi 電子書 下載
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