Foundations of Service Level Management

出版者:Macmillan Computer Pub

作者:Sturm, Rick

页数:288

出版时间:2000-4

价格:$ 39.54

装帧:Pap

isbn号码:9780672317439

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/