How to Resolve Conflict Effectively

出版者:John Wiley & Sons Inc

作者:Silberman, Melvin L./ Hansburg, Freda

页数:24

出版时间:2005-1

价格:108.00元

装帧:Pap

isbn号码:9780787973568

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win--win situation. How to Resolve Conflict Effectively, Participant's Workbook from the popular 60--Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win--win situations. Specifically, you will learn how to * Get tension right out on the table * Figure out what's bothering the other person * Communicate the real, underlying concerns