剋裏斯•布洛根

 國際新傳媒係列會議Podcamp的創始人之一，關注通過社交媒體來拓展商業和人際關係。

 《福布斯》2010年度25位網絡名人之一，排名15；

 位列美國前100位名博。

硃利恩•史密斯

 資深潮流分析傢，已經有十多年的網絡社區經營經驗。

 他幫助瞭很多企業應對業內危機並從中獲利。

 他也代錶公司和非營利機構在加拿大和美國的新聞節目中亮相。

The New York Times and Wall Street Journal bestseller-now in a new, updated paperback edition Today's online influencers are Web natives who trade in trust, reputation, and relationships, using social media to accrue the influence that builds up or brings down businesses online. In Trust Agents , two social media veterans show you how to tap into the power of social networks to build your brand's influence, reputation, and, of course, profits. In this revised paperback version, learn how businesses are using the latest online social tools to build networks of influence and how you can use those networks to positively impact your business. Combining high-level theory and practical actions, this guide delivers actionable steps and case studies that show how social media can positively impact your business. New edition features specific first moves for entering social media for small businesses, educators, travel and hospitality enterprises, nonprofit organizations, and corporations Authors both have a major presence on the social Web as well as years of online marketing and new media experience If you want your business to succeed, don't sit on the sidelines while new markets and channels grow. Instead, use the Web to build trust with your consumers using Trust Agents .