Exceptional Customer Service 2024 pdf epub mobi 电子书

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Lisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training series, Â“How to Give Exceptional Customer Service.Â”

David McNair (Charleston, SC) is a speaker, author, and consultant on employee and customer focus. With more than thirty years of experience, he began his work with AT&T before transitioning to a career in healthcare administration. In 1999, he founded the McNair Group, a performance enhancement firm based in Charleston, SC.

Bill Perry (Charleston, SC) is a consultant, writer, and college professor at The Citadel. A former U.S. Navy captain and later journalist, he was CEO of a nonprofit organization promoting customer service excellence in the community. He is president of the Charleston Center for High Performance Organizations.

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发表于2024-12-25

Exceptional Customer Service 2024 pdf epub mobi 电子书

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出版者:Adams Media

作者:Lisa Ford

出品人:

页数:224

译者:

出版时间:1900-1-1

价格:GBP 9.99

装帧:Paperback

isbn号码:9781605500386

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图书标签: service management customerservice customer business book

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Forworded by Tony Hsieh

When the goingÂ’s tough, companies that survive will be those that build the greatest loyaltyÂ—by exceeding expectations. Yet, too often, companies ignore their customersÂ’ needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies?from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com?this book shows managers how to go from so-so service to amazing service.

In todayÂ’s market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnÂ’t just importantÂ—itÂ’s essential.

Exceptional Customer Service 2024 pdf epub mobi 电子书

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