Perfect Phrases for Customer Service 2025 pdf epub mobi 电子书

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发表于2025-02-10

Perfect Phrases for Customer Service 2025 pdf epub mobi 电子书

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出版者:

作者:Bacal, Robert

出品人:

页数:256

译者:

出版时间:2010-11

价格:$ 13.56

装帧:

isbn号码:9780071745062

丛书系列:

图书标签: 服务

Perfect Phrases for Customer Service 2025 pdf epub mobi 电子书图书描述

This title includes the right phrase for every situation...every time. You've heard it a million times: 'The customer is always right.' But let's face it - sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. "Perfect Phrases for Customer Service, Second Edition", provides the language you need for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: defusing bad situations before they get worse; handling complaints patiently and professionally; satisfying customers and increasing sales; and, building long-term relationships with important customers.

Perfect Phrases for Customer Service 2025 pdf epub mobi 电子书

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