Conflict 101 2024 pdf epub mobi 电子书

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发表于2024-12-26

Conflict 101 2024 pdf epub mobi 电子书

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出版者:

作者:Shearouse, Susan H.

出品人:

页数:272

译者:

出版时间:2011-5

价格:$ 20.28

装帧:

isbn号码:9780814417119

丛书系列:

图书标签: 营销心理

Conflict 101 2024 pdf epub mobi 电子书图书描述

We all know conflict is unavoidable...especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get backon track, but that disagreements breed positive results. Readers will learn how to: Build trust Harness negative emotions Encourage apologies and forgiveness Use a solution-seeking approach Say what needs to be said Incorporating anecdotes taken farom the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

Conflict 101 2024 pdf epub mobi 电子书

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