We all know conflict is unavoidable...especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get backon track, but that disagreements breed positive results. Readers will learn how to: Build trust Harness negative emotions Encourage apologies and forgiveness Use a solution-seeking approach Say what needs to be said Incorporating anecdotes taken farom the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.
具體描述
讀後感
用戶評價
衝突幾大層次，價值觀衝突最難解決
评分衝突幾大層次，價值觀衝突最難解決
评分衝突幾大層次，價值觀衝突最難解決
评分衝突幾大層次，價值觀衝突最難解決
评分衝突幾大層次，價值觀衝突最難解決
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