Unit 1: 錶示抱怨 Complaints
Unit 2: 錶示反對 Letters of Disagreement
Unit 3: 錶示歡迎 Letters of Welcome
Unit 4: 錶示謙意 Apologies
Unit 5: 錶示同情 Letters of Sympathy
Unit 6: 錶示謝絕 Refusals
Unit 7: 錶示友情 Goodwill Letters
Unit 8: 錶示贊賞 Letters of Appreciation
Unit 9: 錶示祝賀 Congratulations
Unit 10:操作指南 Letters of Instruction
Unit 11:查詢信件 Letters of Request and Inquiry
Unit 12:傳送說明 Cover Letter
Unit 13:催款信函 Collection Letters
Unit 14:答復事宜 Responses
Unit 15:定單事宜 Letters Dealing with Orders
Unit 16:讀者緻函 Letters to the Editor
Unit 17:感謝信函 Thank You Letters
Unit 18:個人簡曆 Resumes
Unit 19:閤同事項 Letters About Contracts
Unit 20:後讀信件 Follow-Up Letters
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