The Managed Heart 2024 pdf epub mobi 電子書下載

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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

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發表於2024-06-15

The Managed Heart 2024 pdf epub mobi 電子書下載

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The Managed Heart pdf epub mobi 讀後感

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Shams / 文書中Hochchilds指齣，資本主義中人人需要管理情感的社會現實。然而這種管理的工作由誰來承擔？大學裏的心理谘詢應該免費嗎？大學齣現瞭自殺的學生是大學的責任嗎？中美大學都在麵臨這樣的問題。 Hochchilds研究以及我的生活經驗都指嚮這樣一個結論：女性承擔的管理...

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hochschild情感研究的第一部作品，在市場推動的現代化之路中，屬於個人生活的情感如何被納入市場領域，成為可以買賣的商品。開啓瞭批判現代性路徑下的情感研究之路，有女性主義的視角在其中，很優秀的作品

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這本買得更早一點，結果先拆瞭《故土的陌生人》，看完想起來它，自己更喜歡這本誒。情感社會學分析和單純的心理/精神分析角度不同，這本書在'供需要求'方麵的研究是個很有啓發性的思路。第一部分主要是關於個人在社會活動中的角色期待和所謂公序良俗的要求對情感錶達的影響，...

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出版者:University of California Press

作者:Arlie Russell Hochschild

出品人:

頁數:339

譯者:

出版時間:2012-3-31

價格:USD 29.95

裝幀:Paperback

isbn號碼:9780520272941

叢書系列:

圖書標籤: 社會學心理學情感政治情感社會學英文社會學研究曆史

The Managed Heart 2024 pdf epub mobi 電子書下載

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The Managed Heart pdf epub mobi 用戶評價

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"I'll be your warmth if you'll be my steadiness." "Women are more likely to be presented with the task of mastering anger and aggression in the service of "being nice." To men, the socially assigned task of aggressing against those that break rules of various sorts creates the private task of mastering fear and vulnerability."

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將近四十年的研究，完全不過時。一個源頭性問題依然值得思考：對「本真性」情感的需求和操控來自於主流文化中它們的缺失？ARH藉用的是價值理論：The more the heart is managed, the more we value the unmanaged heart.（p.189-192）來自於Lionel Trilling的曆史解釋。真是如此嗎？不管怎麼說，很高興ARH的幾本書今年都能齣版。

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But I guess... feelings commoditisation is a bit different from emotions commoditisation. // Emotions are presented in front of people while feelings are inside and require stimulants to initiate so as to generate (particular) feelings.

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The Managed Heart 2024 pdf epub mobi 電子書下載