A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California's Marshall School of Business, Georgetown University's McDonough School of Business, Harvard University, MIT's Sloan School of Management, and Northwestern University's Kellogg School of Management, among others.
发表于2024-11-21
Never Split the Difference 2024 pdf epub mobi 电子书
作者讲了许多实际的谈判故事,大部分跟绑架了人质的劫匪谈判的案例,比较有意思。 作者也引用了不少已有的研究成果与出版物。 总体来说作者的这套谈判术还算不上完善的体系,实际效用也是以个案为主,也会举失败的案例,失败的原因作者归因于没能按他的思路去做。 总体评价3...
评分 评分Successful negotiation is about building trust and getting information. Closely listening to and even repeating what your counterpart says can build trust. Mirroring The tone of your voice can do wonders for negotiation. Late night FM DJ tone Understand and...
评分一、用心对脑 对人类心理深刻理解,承认人类是疯狂、冲动、情绪化的非理性动物 二、重复对方的话 不要想当然,随时准备好面对意想不到的情况,时刻保持多种假设,始终保持探索者的心态,然后不停地用新得到的信息去验证假设,去伪存真。 重复对方的话,保持适当的停顿——意思...
图书标签: 谈判 沟通 心理学 英文原版 社会学 心理 商业 职业
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
书名很好地解释了全书的中心:人与人之间的理解和互洽是有限度的。 为此,你要变着法儿360度换位思考,要正确认识谈判本质,要能够不着痕迹地柔软反击,要知道自己永远有看不到的死角。己所欲施于人的道理是假的,谈判不是为了输赢是为了挖掘信息最大化利益…… “if you understand the difference, then you will realize that your compromise is of no sense to them” 非常推荐!
评分其实对这本书又爱又恨,爱的是里面有大量实战技巧、能迅速运用到生活的各个方面,恨的是身边有人对此书走火入魔、让我不胜其烦。「Active Listening/积极主动地倾听」和使用「Late Night FM DJ Voice/深夜广播音调」可以迅速卸下对方的盔甲;「Mirroring/重复对方说的最后几个字来获取更多信息」和「Labeling/给对方的情绪贴标签」可以使你与对方达成「Tactical Empathy/战术性的共情」,让对方从心底呐喊「That's right! / 没错!」;多问「Calibrated Questions/校准型问题」,让对方感觉ta有主动权。另外,应该大量配合着看作者的视频和podcast,否则单看书并不能领会很多谈判技巧到底是怎么使用的。
评分技巧其实都懂 关键是经验
评分需要买本实体书然后做笔记
评分难得实操性极强的谈判书,相见恨晚
Never Split the Difference 2024 pdf epub mobi 电子书